Director, Experience – Americas

Pebl

Director, Experience leading teams' strategic execution at Pebl, focusing on fostering innovation and developing leadership. Drive large-scale change initiatives in a complex global environment.

Posted 5/27/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$129,000 - CA$165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead strategic execution across multiple teams, balancing speed with quality outcomes.
Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence.
Drive large-scale change initiatives, building team agility and fostering innovation.
Develop leaders across departments and promote a strong culture of engagement and high performance.
Champion continuous improvement and accountability across teams.
Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets.

Requirements

What you’ll need

A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstrating a strong academic or professional foundation.
A proven track record of leading multiple teams and delivering strategic outcomes in fast-paced, complex environments.
Experience driving large-scale change initiatives, fostering innovation, and building agile, high-performing teams.
Strong leadership capabilities with a demonstrated ability to develop, engage, and inspire leaders across multiple departments.
Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners at all levels.
Typically 8–10 years of experience in customer operations, with a deep understanding of service delivery and operational excellence.
Strong analytical skills, with the ability to deep dive into complex data, uncover insights, and translate them into clear, actionable business plans.
A proven ability to assess and improve business performance, identifying key levers and driving measurable impact across teams.
Experience implementing and scaling AI-driven solutions to optimize operations, enhance decision-making, and improve overall efficiency.
A hands-on mindset with a strong bias for action, comfortable rolling up your sleeves to solve problems and support teams when needed.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to recharge.
Parental Leave – Support for growing families.
Health and Dental Insurance – Where applicable, to cover you and your loved ones.
Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementstrategic executiondata analysisAI-driven solutionsoperational excellenceservice deliverybusiness performance assessmentagile methodologiesperformance metricscross-functional collaboration

Soft Skills

leadershipcommunicationstakeholder managementteam engagementinnovationproblem-solvinginfluencehigh performance cultureaccountabilityadaptability