Director, Experience – Americas

Pebl

Director of Experience at Pebl leading strategic initiatives across multiple teams in global work solutions. Driving engagement and management excellence while focusing on operational success.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead strategic execution across multiple teams, balancing speed with quality outcomes
Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence
Drive large-scale change initiatives, building team agility and fostering innovation
Develop leaders across departments and promote a strong culture of engagement and high performance
Champion continuous improvement and accountability across teams
Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets

Requirements

What you’ll need

A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstrating a strong academic or professional foundation
A proven track record of leading multiple teams and delivering strategic outcomes in fast-paced, complex environments
Experience driving large-scale change initiatives, fostering innovation, and building agile, high-performing teams
Strong leadership capabilities with a demonstrated ability to develop, engage, and inspire leaders across multiple departments
Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners at all levels
Typically 8–10 years of experience in customer operations, with a deep understanding of service delivery and operational excellence
Strong analytical skills, with the ability to deep dive into complex data, uncover insights, and translate them into clear, actionable business plans
A proven ability to assess and improve business performance, identifying key levers and driving measurable impact across teams
Experience implementing and scaling AI-driven solutions to optimize operations, enhance decision-making, and improve overall efficiency
A hands-on mindset with a strong bias for action, comfortable rolling up your sleeves to solve problems and support teams when needed.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to recharge.
Parental Leave – Support for growing families.
Health and Dental Insurance – Where applicable, to cover you and your loved ones.
Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementdata analysisAI-driven solutionsoperational excellencestrategic executionperformance improvementagile methodologiesservice deliverybusiness performance assessmentcross-functional collaboration

Soft Skills

leadershipcommunicationstakeholder managementteam engagementinnovationproblem-solvinginfluenceagilityaccountabilityhigh performance

Certifications

Bachelor's degreeadvanced degree