Senior Lead, Software Engineering

Pearson VUE

Senior Lead in Software Engineering leading operational accountability for exam delivery platforms at Pearson. Ensuring platform stability and performance in mission-critical environments while developing engineering talent.

Posted 7/22/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $250,000 - $275,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational performance management of exam delivery platforms, ensuring reliability, incident management, and compliance with service level agreements. Proven ability to lead engineering teams in delivering scalable software solutions while fostering a culture of accountability and continuous improvement.

Highest-signal resume keywords

Operational Performance ManagementIncident ManagementRisk ManagementService GovernanceVendor Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software EngineeringTechnology OperationsSDLC QualityRelease Risk AssessmentOperational Metrics Definition

Soft Skills

LeadershipCollaborationMentoringCommunication

Tools & Technologies

Online Proctoring ServicesTest Center TechnologiesService Documentation

Industry Keywords

Assessment TechnologyEducation TechnologyRegulatory ComplianceHigh-Risk Environment

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Own end-to-end operational performance of Professional Assessments exam delivery platforms, online proctoring services, and test center technologies, including availability, performance, and resilience
Serve as the single accountable engineering leader for platform stability, reliability, and effectiveness, balancing delivery priorities with operational health
Lead functional incident management, including risk anticipation, rapid resolution within agreed service windows, and clear executive communication
Ensure assigned technology services meet uptime targets and documented SLA/SLO expectations, driving measurable reduction in avoidable incidents quarter over quarter
Lead the engineering function to deliver outcomes through disciplined planning, predictable execution, and strong delivery management across teams and squads
Ensure software solutions are designed, developed, tested, and maintained to meet both product needs and operational requirements
Translate complex business requirements into scalable technical approaches aligned with company technical and functional architecture
Establish release readiness and operational gating practices, including change risk assessment, rollback readiness, and monitoring coverage
Collaborate with Product, Architecture, QA, Operations, and enterprise technology teams to ensure seamless integration across platforms and services
Partner with stakeholders to align priorities and deliver value through continuous improvement
Drive tactical service enhancements that improve reliability, reduce friction for users, and support strategic objectives
Engage with and manage external vendors to maintain operational performance and cost efficiency
Maintain current, audit-ready service documentation, including runbooks, incident playbooks, service maps, and operational metrics definitions
Manage operational risk related to system downtime, data accuracy, security, privacy, and regulatory compliance
Develop and mentor talent within the engineering function, fostering accountability and operational excellence
Build an environment that supports learning, growth, and strong execution
Lead with clear standards for ownership, service quality, and delivery discipline.

Requirements

What you’ll need

10+ years of experience in software engineering and/or technology operations roles
Demonstrated experience owning operational outcomes for mission-critical services, including availability, incident response, risk management, and service governance
Proven ability to lead a function and deliver outcomes through teams with strong operational rigor
Strong background in incident management, risk management, service governance, SDLC quality, and release risk
Proven ability to partner with business leaders and technical teams in a matrixed environment
Experience in assessment, testing, education technology, or another regulated or high-risk environment is preferred
Experience supporting platforms with external clients, SLA commitments, vendor management, and contract negotiation is preferred.

Benefits

Comp & perks

Participation in an annual incentive plan