Associate, Program Coordinator

Pearson VUE

Program Coordinator responsible for client relations and operational delivery of testing programs. Acting as a liaison among candidates, clients, and internal teams globally.

Posted 7/22/2026full-timeNoida • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relations capabilities with a focus on customer service, effective communication, and the ability to manage complex queries and escalations. Proficient in preparing and validating reports while collaborating with global stakeholders in a fast-paced environment.

Highest-signal resume keywords

Client Relations ExperienceCustomer Service OrientationReport Preparation and ValidationEscalation ManagementEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Report PreparationData ValidationOperational Insights PresentationTask PrioritizationEscalation Management

Soft Skills

Attention to DetailOwnership MindsetIndependent WorkCollaboration Across RegionsAdaptability in Communication

Tools & Technologies

Internal SystemsDatabasesReporting ToolsAI-Enabled Productivity Tools

Industry Keywords

Client ProgramsService OfferingsStakeholder ManagementComplex Service-Related IssuesGlobal Stakeholders

About the role

Key responsibilities & impact

Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders.
Directly liaise with Global lines of business to support client program requirements.
Promote client programs, products, and service offerings.
Handle Level 3 escalation calls and complex service-related issues.
Prepare, validate, and share accurate client reports.

Requirements

What you’ll need

Minimum 5 years of experience in a similar position or Client relations.
Strong customer service orientation with experience handling complex client, candidate, or stakeholder queries.
Excellent verbal and written communication skills, with the ability to manage sensitive conversations professionally.
Experience preparing reports, validating data, and presenting operational insights to stakeholders.
Ability to manage escalations, prioritize competing tasks, and meet service level expectations.
Strong attention to detail, ownership mindset, and ability to work independently in a fast-paced environment.
Comfortable working with internal systems, databases, reporting tools, and approved AI-enabled productivity tools.
Ability to collaborate across regions, including Global stakeholders, while adapting communication style to different business needs.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities