Enterprise Customer Success, Online Adult & Career Education

Pearson VUE

Enterprise Customer Success Rep connecting Pearson solutions to client needs in online adult and career education. Ensuring customer success and instructor training in a remote capacity.

Posted 6/15/2026full-timeRemote • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Evaluates customer needs while connecting them to appropriate Pearson solutions.
Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products.
Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance.
Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory.
Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements.
Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance.
Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion.

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Customer-facing personalized customer success, customer service, account management, or corporate training experience.
Must have experiences in one of the following: Edtech, Customer Success, HigherEd, Sales
MUST LIVE IN MIDWEST OR WEST US REGIONS

Benefits

Comp & perks

This position is eligible for Pearson’s annual incentive program.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successcustomer serviceaccount managementcorporate trainingcritical thinkingcollaborationcommitment to lifelong learningsupporting diversitysupporting equitysupporting inclusion

Certifications

Bachelor’s Degree