Customer Success Specialist

Pearson VUE

Customer Success Manager driving success of K–12 school district clients for EdTech company Pearson. Leading onboarding, client advocacy, and growth strategies to enhance customer experience.

Posted 6/15/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness
Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally.
Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy.
Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.

Requirements

What you’ll need

Bachelor’s degree in Education, Business, or a related field required.
3–5 years of experience in customer success, client services, or account management—preferably in EdTech, SaaS, or education sectors.
Experience supporting K–12, higher education, or corporate learning environments strongly preferred.
Familiarity with CTE, career readiness, or certification programs a plus.

Benefits

Comp & perks

This position is eligible for Pearson’s annual incentive program.
Information on benefits can be found here.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMOneCRMSalesforce

Soft Skills

client readinesscustomer successclient servicesaccount managementcommunicationanalytical skills