Customer Service Specialist – Faculty Support

Pearson VUE

Join Pearson’s Faculty Support team as a specialist supporting educators with digital courseware. Assist frontline agents, handle escalations, and provide proactive outreach to ensure readiness.

Posted 6/4/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $67,000 per yearWebsite

About the role

Key responsibilities & impact

Join a team responsible for providing the highest level of faculty support to Pearson educators.
Aid the Faculty Support agents, coaching them, and taking escalations that require expert help.
Proactively checking in with top adoptions and engaging with at-risk adoptions that need added support.
Handle course builds and guidance for accounts requiring a higher service level.
Support the agents, assist with special adoptions, or run instructor onboarding sessions.
Work the 11am - 8pm ET shift, with additional hours during peak volume periods.

Requirements

What you’ll need

Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology
Excellent written and verbal communication skills.
Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems.
Excellent organizational and time management skills with the ability to meet multiple deadlines.
Knowledge of educational technology and the ability to learn, and stay up to date with new technology.
Ability to learn and actively seek new skills, sharing these with your team.
Highly motivated, energetic, and collaborative personality.
Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly.
Demonstrated leadership through personal responsibility, accountability, and teamwork.
Flexibility to schedule changes or additional coverage, particularly during peak periods.
Reliable attendance and punctuality are critical to successful performance in this role.

Benefits

Comp & perks

Compensation at Pearson is influenced by factors including skill set, experience, and location.
This position is eligible for Pearson’s annual incentive program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

faculty onboardingcourse buildseducational technologytechnology support

Soft Skills

written communicationverbal communicationcuriositycreative thinkinganalytical skillsorganizational skillstime managementcollaborationleadershipflexibility

Certifications

Bachelor's degree