Customer Success, Retention

Pearson VUE

Retention Lead responsible for driving end-to-end student retention strategy across partner schools. Analyzing performance trends and implementing strategic initiatives focused on measurable outcomes.

Posted 5/27/2026full-timeRemote • Maryland • 🇺🇸 United StatesSeniorLead💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Define and evolve the end-to-end retention strategy across partner schools
Identify and prioritize the highest-impact drivers of retention
Translate strategy into clear initiatives, roadmaps, and measurable outcomes
Ensure alignment between retention strategy and broader business priorities
Analyze retention, persistence, and attrition trends across partner schools, cohorts, and student segments
Identify key drivers of retention and disengagement, including academic, operational, and engagement factors
Develop dashboards and reporting to provide clear visibility into retention performance and leading indicators
Establish early warning indicators to proactively identify at-risk students and schools
Lead a structured test → learn → scale approach to retention
Develop and test hypotheses on key retention drivers (e.g., onboarding, engagement, academic experience, communication)
Partner with schools and cross-functional teams to design and implement pilots
Evaluate impact and scale successful interventions across partner schools
Drive alignment on where to invest to improve retention outcomes
Influence cross-functional priorities across Enrollment, Academics, School Operations, Product, and School Success
Balance trade-offs and ensure focus on the highest-value initiatives
Act as a strategic advisor to leadership on retention performance and opportunities
Establish clear retention targets, metrics, and success measures
Build and lead an operating rhythm (e.g., reviews, dashboards, performance discussions)
Ensure accountability for retention outcomes across teams and schools
Provide visibility into performance, risks, and opportunities
Enable partner schools with insights, tools, and actionable guidance to improve retention
Identify patterns and replicate best practices across the network
Balance standardization with flexibility to meet local school needs
Leverage analytics to inform strategy and decision-making
Ensure retention insights are translated into clear actions and priorities
Partner with analytics teams to enhance visibility into retention drivers and leading indicators
Measurable improvement in student retention and persistence across partner schools
Clear, prioritized retention strategy aligned to business goals
Increased effectiveness of retention initiatives through testing and scaling
Strong cross-functional alignment and accountability for retention outcomes
Improved visibility into retention performance and drivers

Requirements

What you’ll need

8–12+ years of experience in strategy, operations, analytics, or related roles
Background in consulting or comparable environments with strong analytical and problem-solving rigor, along with industry experience—ideally in consumer or customer-centric businesses
Proven track record of driving cross-functional initiatives and influencing senior stakeholders
Experience leading strategy development and execution at scale
Strong analytical foundation with ability to translate data into action.

Benefits

Comp & perks

This position is eligible for Pearson’s annual incentive program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analyticsdata analysisdashboard developmentretention strategyperformance metricshypothesis testingtest and learn methodologyreportingoperational strategystudent retention

Soft Skills

strategic advisingcross-functional collaborationinfluencing stakeholdersproblem-solvingaccountabilitycommunicationleadershipprioritizationadaptabilityanalytical thinking