Associate, Content Operations

Pearson VUE

Advanced Associate in Content Operations executing content workflows for CSDD. Focused on process standardization, tooling configuration, and improvement initiatives within defined boundaries.

Posted 5/21/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Execute assigned content operations tasks accurately and within agreed timelines, with increasing autonomy on clearly scoped deliverables.
Maintain ownership of day-to-day operational priorities, provide accurate and timely status updates, and support the wider project team during key delivery periods such as releases or pilots.
Support the development, documentation, and adoption of standardized workflows and standard operating procedures (SOPs) for content operations activities.
Assist in workflow mapping exercises, ensure documentation is clear and accessible, and maintain records in SharePoint or designated repositories in line with PMO governance standards.
Maintain and configure operational workflows in JIRA, Smartsheet, or equivalent tools, ensuring trackers are accurate, up to date, and reliable as a source of truth for task progress and delivery status.
Troubleshoot known tooling issues and escalate non-routine or ambiguous problems promptly to the relevant lead.
Identify repetitive manual effort and support automation initiatives using tools such as Microsoft Power Automate and Copilot Studio.
Analyze recurring data issues, raise JIRA tickets, and track resolution progress.
Communicate task status, process updates, and workflow changes clearly and consistently to stakeholders.
Proactively identify operational pain points and contribute improvement suggestions or documented insights to the team.

Requirements

What you’ll need

Bachelor’s degree in any discipline with a minimum of 2 years of relevant work experience.
Prior exposure to content production, publishing, digital operations, or customer support environments is preferred.
Candidates with relevant internship or placement experience in lieu of full work experience will be considered.
Demonstrated ability to learn new processes and tools quickly, with evidence of applying that learning independently.
Strong written and verbal communication skills, with the ability to provide clear and structured updates to team leads and stakeholders.
High attention to detail, strong task diligence, and the ability to manage multiple concurrent priorities within defined timelines.
Experience working with processes, data, and documentation in an operational or project support capacity.

Benefits

Comp & perks

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Hard Skills & Tools

content operationsworkflow mappingautomationdata analysisdocumentationtask managementprocess improvementtroubleshootingstatus updatesproject support

Soft Skills

communicationattention to detailtask diligenceautonomyproblem-solvingorganizational skillsstakeholder managementadaptabilityteam collaborationtime management