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Quality Assurance Manager
Pearson VUEQuality Assurance Manager focusing on quality assurance programs across multiple platforms. Collaborating with various teams to improve customer satisfaction and service delivery.
Posted 5/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite
About the role
Key responsibilities & impact- Own quality assurance program and execution
- Oversee resolution-based evaluations
- Provide coaching and development planning for analysts
- Leverage trends to improve quality outcomes
Requirements
What you’ll need- Ownership of quality assurance programs
- Familiarity with customer satisfaction metrics
- Coaching and training ability
- Collaborative work with multiple teams for quality improvements
Benefits
Comp & perks- This position is eligible for Pearson’s annual incentive program.
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Soft Skills
coachingdevelopment planningcollaboration