People Support Specialist

HR Specialist managing complex HR inquiries and support for employees globally, ensuring resolution and compliance in a fast-paced environment.

Posted 5/18/2026full-timeBogota • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tools & technologies

Oracle

Key responsibilities & impact

Manage complex HR inquiries and issues escalated from digital support channels, ensuring timely, accurate, and high-quality resolution.
Provide guidance to employees and managers on HR policies, procedures, and programs, helping ensure clarity, consistency, and compliance.
Own case management activities in the ticketing system, documenting interactions, tracking progress, and meeting established service levels.
Maintain accurate employee data in HR systems and generate reports that support compliance, analysis, and decision-making.
Partner closely with HR Business Partners, Payroll, Benefits, and other teams to resolve employee matters and identify opportunities to improve HR shared services processes.
Provide real time HR support to U.S. population via inbound calls and support global employees through chat, delivering timely, accurate, and customer-focused assistance.

What you’ll need

Strong alignment with Pearson’s culture and values, with a customer-focused mindset and commitment to service excellence.
Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
3–5 years of HR experience, including at least 2 years in HR Shared Services or a similar employee support environment.
Experience with HRIS and case management tools (such as Workday, SAP, Oracle, or ticketing platforms), strong knowledge of HR policies and processes.
Excellent communication and problem-solving skills, high attention to detail, discretion with confidential information, and solid organization and time management capabilities.
Proficiency in Microsoft Office.
A proactive and adaptable approach, and the ability to work effectively both independently and collaboratively in a fast-paced environment.

Comp & perks

Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
Home office support.
Funeral assistance.
Life insurance.
15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
Employee assistance program.
Annual Bonus according to the company's policies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HRIScase managementreport generationHR policiesHR processesMicrosoft Officeticketing systems

Soft Skills

communicationproblem-solvingattention to detaildiscretionorganizationtime managementcustomer-focusedadaptabilityindependencecollaboration

Certifications

Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration