Customer Success Specialist

Pearson VUE

Customer Success Specialist managing Growth accounts focused on product adoption and retention for Pearson. Collaborating with teams to ensure customer satisfaction and value delivery.

Posted 5/13/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of Growth accounts post‑onboarding, focused initially on Credly, using defined Customer Success playbooks and engagement frameworks.
Support customers through early‑to‑mid lifecycle adoption by reinforcing best practices, key use cases, and product value aligned to customer goals.
Conduct structured customer touchpoints (check‑ins, enablement sessions, adoption reviews, business reviews, etc) to ensure continued progress and engagement.
Monitor product usage, engagement signals, and health indicators to identify risks and take proactive action.
Address common customer questions and challenges, escalating more complex issues cross‑functional partners (Support, Engineering, etc) as needed.
Partner with Sales, Support, Product, and Customer Enablement to ensure consistent execution across the customer lifecycle.
Maintain accurate account documentation, activity tracking, and health updates within CRM and Customer Success systems.
Support renewal readiness by ensuring customers are actively using the product and clearly understand the value they are receiving.

Requirements

What you’ll need

Proven experience in Customer Success, Account Management, Onboarding, or a related customer‑facing role within SaaS or technology environments.
Ability to manage a portfolio of customer accounts with strong organization, prioritization, and follow‑through.
Experience executing structured customer engagement or lifecycle programs.
Strong communication skills with confidence engaging a range of customer stakeholders.
Detail‑oriented mindset with commitment to accurate documentation and consistent execution.
Technical aptitude and ability to translate product functionality into clear, actionable guidance for customers.
Familiarity with Salesforce, Catalyst, or other CRM and Customer Success platforms preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementOnboardingSaaSCustomer EngagementLifecycle ProgramsDocumentationTechnical Aptitude

Soft Skills

OrganizationPrioritizationFollow-throughCommunicationDetail-oriented