Principal Customer Success, Academic Outcomes

Pearson VUE

Principal Customer Success role driving transformative academic solutions across partner schools. Providing curriculum implementation support, data-driven services, and coordinating professional learning.

Posted 5/8/2026full-timeRemote • Maryland • 🇺🇸 United StatesLead💰 $120,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate cross-functional teams to design and implement innovative solutions for curriculum, instruction, and technology, leveraging design thinking and evidence-based practices.
Analyze academic data to identify opportunities for improvement, measure intervention outcomes, and inform strategic decisions.
Collaborate with internal teams to ensure professional learning experiences are aligned with school partner needs. Identify gaps, communicate requirements, and facilitate connections with school teams.
Build and maintain strong relationships with school teams, serving as a trusted advisor on academic and technology initiatives.
Guide and support Connections Academy school partners in the development and execution of School Improvement Plans.
Communicate updates in educational legislation to internal Product & Technology teams.
Facilitate Curriculum Small Wins initiatives, advocating for school curriculum needs and supporting incremental changes that drive overall school performance.
Partner with product and technology teams to ensure school needs inform product development and implementation.
Support school partners during course selection process and facilitate school requests for course customizations to meet state requirements and/or to support academic outcomes.

Requirements

What you’ll need

Master’s or advanced degree in Education, Leadership, or related field
7+ years experience in K-12 education, including virtual/online learning environments
5+ years in instructional support or educational leadership
Proven track record in driving academic outcomes
Advanced analytical and problem-solving skills
Expertise in data analysis, educational technology, Pearson-developed and/or approved AI tools
Deep knowledge of academic standards, assessments, and school accountability/report card systems
Strong leadership and coaching abilities
Exceptional communication and interpersonal skills
Ability to manage ambiguity and pivot priorities
Resourcefulness and adaptability

Benefits

Comp & perks

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiseducational technologyAI toolscurriculum designinstructional supportacademic standardsassessmentsschool accountability systemsstrategic decision-makingSchool Improvement Plans

Soft Skills

leadershipcoachingcommunicationinterpersonal skillsproblem-solvingresourcefulnessadaptabilityrelationship buildingcollaborationmanaging ambiguity

Certifications

Master’s degreeadvanced degree in Educationadvanced degree in Leadership