Lead Specialist, Customer Service Enablement – Knowledge Management

Pearson VUE

Lead Specialist managing the transition of knowledge systems to Salesforce at Pearson. Overseeing migration strategies and establishing governance while collaborating with multiple teams.

Posted 5/5/2026full-timeRemote • Maryland • 🇺🇸 United StatesSenior💰 $77,000 - $143,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the transition of knowledge systems to Salesforce and related tools
Own the migration approach including inventory, cleanup, taxonomy, and workflows
Establish ongoing governance standards and review cadence
Partner with IT, Support, Sales, and Product teams to drive adoption and efficiency

Requirements

What you’ll need

Experience in knowledge management and migration approaches
Expertise in Salesforce and related knowledge tools
Proven ability to establish ongoing governance and drive adoption across teams
Strong analytical skills to measure success through metrics
Excellent collaboration skills with various departments

Benefits

Comp & perks

This position is eligible for Pearson’s annual incentive program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforceknowledge managementmigration approachesanalyticsmetrics

Soft Skills

collaborationanalytical skillsgovernanceadoption