Advanced Associate, Customer Service

Pearson VUE

Accommodations Scheduling Coordinator providing operational support to clients and candidates ensuring testing accommodations are correctly implemented. Handling inquiries, scheduling exams, and coordinating with clients and vendors.

Posted 5/2/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Tech Stack

Tools & technologies

Vue.js

About the role

Key responsibilities & impact

Accommodation Scheduling & Implementation
Interface with clients, candidates, and internal teams to ensure exceptional service is provided.
Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI.
Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements.
Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day.
Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day.
Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met.
Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines.
Client Support
Serve as primary contact for clients on accommodation scheduling and implementation inquires.
Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner.
Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.

Requirements

What you’ll need

High School Diploma or equivalent experience preferred
2+ years in a customer service position
Strong professional communication and time management skills as well as excellent attention to detail
Ability to exercise discretion in handling confidential material
Proficiency in MS Office

Benefits

Comp & perks

Additional 10% for Bilinguals (Spanish, French and Portuguese)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accommodation schedulingdata managementclient communication

Soft Skills

customer serviceprofessional communicationtime managementattention to detaildiscretion

Certifications

High School Diploma