Customer Success Specialist – Higher Education

Pearson VUE

Customer Success Specialist managing dedicated accounts in Higher Education. Driving adoption and revenue retention for educational technology solutions.

Posted 5/1/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

This role is responsible for serving as a trusted partner to a dedicated book of business, driving adoption, engagement, and consistent revenue retention.
In this position, you will manage the end-to-end customer journey, from initial adoption through the renewal cycle, ensuring our products and platforms deliver on their promise.
By proactively solving courseware challenges and demonstrating ongoing value, you protect our revenue base and build deep-seated loyalty within your book of business.
Your success is defined by your ability to navigate the academic cycle and anticipate educator needs, ensuring faculty and students realize the full potential of our technology, which facilitates account renewals and the successful continuation of our partnership.
The Customer Success Specialist reports directly to the Team Manager, Customer Success – Higher Education.

Requirements

What you’ll need

A bachelor’s degree is required for this role.
3+ years of experience in Customer Success, Account Management, or a related customer-facing role with a proven track record of driving customer satisfaction and contributing to long-term account retention.
A proven ability to protect and grow a base of business. You can demonstrate how your proactive engagement directly leads to revenue retention, risk mitigation, and long-term customer continuation.
The ability to build strong relationships with educators and present complex information in a clear, compelling manner.
A commitment to transparency and collaboration with internal partners. You will proactively keep Sales teams and other stakeholders informed of activity, risks and successes to ensure a unified strategy.
The ability to navigate organizational growth, process evolution, and the scaling of department operations.
A natural curiosity for software and the ability to quickly master new platforms to serve as a credible partner to faculty.
Proficiency in managing a book of business within a CRM or Customer Success Platform (e.g., Salesforce) and familiarity with the Higher Ed technical ecosystem, including Learning Management Systems (LMS).
A genuine passion for Higher Education and a commitment to helping customers achieve their goals.

Benefits

Comp & perks

This position is eligible to participate in a Sales Incentive Program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementrevenue retentionrisk mitigationrelationship buildingproactive engagementnavigating academic cyclepresenting complex informationmanaging book of businessmastering new platforms

Soft Skills

customer satisfactiontransparencycollaborationcommunicationcuriosityadaptabilityproblem-solvingloyalty buildingstrategic thinkingstakeholder management

Certifications

bachelor's degree