Team Manager, Customer Success

Pearson VUE

Team Manager for Customer Success at Pearson, leading a team for K–12 school district clients. Driving onboarding, adoption, and ongoing success while collaborating cross-functionally.

Posted 4/24/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers to drive high performance and strong customer outcomes
Establish clear expectations, KPIs, and accountability for onboarding, adoption, and customer success execution
Oversee and ensure consistent execution of onboarding and implementation across all accounts
Support CSMs in managing complex, high-priority, or at-risk customer relationships
Drive the development and execution of structured success plans across the customer lifecycle
Lead change management efforts across the Customer Success team, ensuring smooth adoption of new processes, systems, and ways of working
Manage and coordinate cross-functional projects that impact the customer experience, ensuring alignment across teams and timely execution
Partner with Sales to support renewals, expansions, and overall account growth strategies
Act as the voice of the customer across internal teams, advocating for solutions that improve the end-to-end customer experience
Influence and drive alignment across cross-functional stakeholders, gaining consensus on priorities and solutions without direct authority
Monitor usage, engagement, and satisfaction metrics to proactively identify risks and opportunities
Build new and refine scalable processes to improve efficiency, reduce manual work, and support growth
Collaborate with cross-functional teams to align on customer experience, workflows, and system improvements

Requirements

What you’ll need

Bachelor’s degree in Education, Business, or related field required - or equivalent experience.
5+ years of experience in customer success, client services, or account management
2+ years of experience in a leadership, team lead, or mentoring role preferred
Experience in EdTech, SaaS, or education environments strongly preferred
Experience supporting K–12 or district-level customers a plus

Benefits

Comp & perks

Eligible for Pearson’s annual incentive program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

leadershipcoachingteam developmentchange managementcross-functional collaborationcustomer advocacyinfluenceproject managementprocess improvementrisk identification

Certifications

Bachelor’s degree