Manager, Security Operations
Pearson VUE
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • United States
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About the role
- Act as the primary Security Operations contact for government and regulated customers, supporting security assurance discussions, audits, and contractual obligations.
- Own the operational security relationship with public sector clients, including response to security questionnaires, evidence requests, and assurance reviews.
- Ensure SOC services align with government security expectations, contractual SLAs, and regulatory requirements.
- Provide operational leadership across SOC functions supporting government and regulated environments.
- Ensure consistent, auditable execution of SOC processes aligned to approved runbooks and playbooks.
- Oversee escalation handling for security events impacting regulated customers.
- Lead or coordinate incident response activities involving government or regulated customers.
- Partner with Legal, GRC, and Communications teams to support regulatory notifications and customer disclosures where required.
- Own delivery of security reporting and evidence for government clients.
- Act as a trusted advisor to government customer stakeholders and internal teams.
- Identify systemic risks or control gaps affecting regulated environments and drive remediation through SOC and engineering teams.
- Mentor SOC team members on regulatory awareness, evidence quality, and customer-facing security operations.
Requirements
- Proven experience in Security Operations or Incident Response leadership roles.
- Strong understanding of security controls, monitoring, and incident management in regulated environments.
- Demonstrated experience supporting government or highly regulated customers.
- Excellent stakeholder management and written communication skills, particularly for audit and customer-facing contexts.
- Ability to translate technical security issues into clear risk-based explanations for non-technical audiences.
- Experience supporting audits or frameworks such as ISO 27001, SOC 2, FedRAMP-aligned environments, or similar (desirable).
- Familiarity with SOC tooling (SIEM, EDR, SOAR) and access governance processes (desirable).
- Prior experience working with Legal, Privacy, or Compliance teams during security incidents (desirable).
Benefits
- Hybrid work arrangement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Security OperationsIncident ResponseSecurity ControlsMonitoringIncident ManagementRegulatory ComplianceAudit SupportRisk ManagementEvidence QualityRegulatory Awareness
Soft Skills
Stakeholder ManagementWritten CommunicationMentoringLeadershipAdvisory SkillsRisk TranslationCollaborationProblem SolvingCustomer EngagementTeam Coordination
Certifications
ISO 27001SOC 2FedRAMP