Pearson VUE

Lead Specialist, Enterprise Customer Success

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Salary

💰 $100,000 - $115,000 per year

Job Level

Senior

About the role

  • Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams.
  • Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals.
  • Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact.
  • Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews.
  • Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting.
  • Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders.
  • Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk.
  • Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals.
  • Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.

Requirements

  • 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments.
  • Demonstrated experience driving value realization and translating product adoption into measurable business outcomes.
  • Strong ability to synthesize product-level data into actionable enterprise-level insights.
  • Executive-ready communication skills, with experience supporting governance conversations and strategic reviews.
  • Strong documentation and program management skills, with attention to structure, detail, and follow-through.
  • An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues.
  • Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.
Benefits
  • Eligible to participate in an annual incentive program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProgram ManagementValue RealizationProduct AdoptionData SynthesisDocumentation StandardsMilestone TrackingAnalytical MindsetActionable Insights
Soft Skills
Executive CommunicationAttention to DetailCollaborationProblem SolvingFollow-through