Pearson VUE

Advanced Specialist, Customer Success

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $80,000 - $95,000 per year

About the role

  • Own the end-to-end onboarding experience for new customers, focused initially on Credly, including complex Enterprise implementations with multiple stakeholders and use cases.
  • Translate customer business objectives into structured onboarding plans that include defined milestones and success metrics.
  • Lead kickoff meetings and checkpoints to ensure clarity and accountability.
  • Deliver tailored training and enablement programs aligned to customer roles, governance structures, and product configurations.
  • Monitor product usage, adoption milestones, and onboarding KPIs to proactively identify risks and drive corrective action.
  • Coordinate cross-functional teams (Sales, Product, Engineering, Support, and Customer Success) to ensure smooth delivery and issue resolution.
  • Document all onboarding progress, value milestones, and transition criteria to support a seamless handoff to the long-term Customer Success Manager.
  • Contribute insights and feedback to improve onboarding processes, documentation, and scalable enablement assets.
  • Continuously evolve onboarding and enablement programs based on customer feedback, product updates, and industry best practices.

Requirements

  • 3+ years of experience in Customer Onboarding, Implementation, Customer Success, or Project Management within SaaS, EdTech, or enterprise technology environments.
  • Experience leading complex or Enterprise-level onboarding engagements with multiple stakeholders.
  • Strong project management skills with the ability to manage multiple implementations.
  • Ability to align product usage with business outcomes and measurable value.
  • Executive-ready communication skills and able to facilitate structured customer meetings with confidence.
  • Strong organizational and documentation skills with attention to detail and follow-through.
  • Ability to simplify complex concepts into actionable steps.
  • Experience using Salesforce, Catalyst, or other CRM and Customer Success platforms preferred.
Benefits
  • Eligible to participate in an annual incentive program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer OnboardingImplementationProject ManagementOnboarding KPIsProduct ConfigurationsTraining ProgramsRisk IdentificationDocumentationValue MilestonesEnablement Programs
Soft Skills
Communication SkillsOrganizational SkillsAttention to DetailFacilitation SkillsStakeholder ManagementProblem SolvingAdaptabilityCollaborationLeadershipCustomer Focus