Pearson VUE

Customer Success Specialist, Learning Coach Support

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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Salary

💰 $63,000 - $67,000 per year

About the role

  • Host onboarding webinars to support Learning Coaches in their new role and responsibilities.
  • Develop and present engaging webinars to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing scripts, and preparing slides.
  • Analyze webinar feedback gathered through post-webinar surveys to improve delivery and content of presentations.
  • Write training materials for caretakers to use as they support their students' learning at home. Training materials include PDF content, scripts for videos, and communications.
  • Meet with school representatives monthly and maintain communication throughout the year.
  • Maintain collaborative social media groups.
  • Deeply understand the Learning Coach experience and provide Subject Matter Expertise to the business on the experience.
  • Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.
  • Other duties as assigned.

Requirements

  • Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus.
  • Sincere enthusiasm for working with adult learners.
  • Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.
  • Experience delivering webinars using conference applications.
  • Excellent writing skills.
  • Strong problem-solving skills and finding innovative ways to meet customer needs.
  • Highly organized.
  • High degree of flexibility.
  • Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.
  • Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.
Benefits
  • This position is eligible for Pearson’s annual incentive program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
webinar deliverycontent writingscript writingtraining material developmentpresentation skillsfeedback analysisproblem-solvingcustomer needs assessmentsubject matter expertise
Soft Skills
communication skillspresentation skillsorganizational skillsflexibilityself-directioncreativityenthusiasm for adult learners