Pearson VUE

Customer Success Specialist

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Poland

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Tech Stack

ServiceNow

About the role

  • Manage and execute post-sale implementation and onboarding activities for customers.
  • Serve as the primary operational executor for CRM-submitted requests from internal teams.
  • Ensure timely, accurate, and consistent delivery across service lines.
  • Deliver structured onboarding sessions for courseware and assessment platforms.
  • Develop, standardize, and maintain reusable onboarding resources.
  • Maintain accurate records of task completion within CRM and tracking systems.

Requirements

  • Bachelor’s degree or equivalent experience in education, business, or a related field.
  • +2 years of experience in educational services, operations, or customer onboarding preferred.
  • Strong organizational and project coordination skills.
  • Excellent communication and problem-solving abilities.
  • Familiarity with CRM systems (e.g. Salesforce, ServiceNow) and digital learning and assessment management platforms.
  • Detail-oriented with a high level of accountability and ownership.
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationonboardingtask completion tracking
Soft Skills
organizational skillscommunicationproblem-solvingdetail-orientedaccountabilityownership
Certifications
Bachelor’s degree