Advanced Associate, Customer Success – Career Readiness
Pearson VUE
full-time
Posted on:
Location Type: Remote
Location: Minnesota • United States
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Salary
💰 $55,000 - $70,000 per year
About the role
- Lead and execute the end-to-end onboarding process for new school districts
- Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met
- Develop and manage structured success plans that support customers at each phase of their lifecycle
- Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey
- Act as the voice of the customer with internal teams
- Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful
- Partner with Sales to support renewals, expansions, and account growth
Requirements
- Bachelor’s degree in Education, Business, or related field required.
- 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors.
- Experience supporting K–12, higher education, or corporate learning environments a plus.
Benefits
- This position is eligible for Pearson’s annual incentive program
- Information on benefits can be found here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcommunicationcustomer successproject managementproblem-solvingrelationship managementtechnical supportstrategic planningcollaborationcustomer engagement
Certifications
Bachelor’s degree