The Product Manager, School IT Services is responsible for defining, delivering, and continuously improving technology services.
Ensure school technology needs are clearly understood and translated into scalable, high‑quality products and services.
Serve as the strategic bridge between schools, engineering, operations, and customer success teams.
Develop and maintain a clear product vision and roadmap for School IT Services aligned to organizational goals.
Analyze school feedback, operational data, regulatory requirements, and market trends to identify opportunities.
Lead structured discovery with school leaders, administrators, teachers, and internal partners.
Translate user needs into clear, actionable product requirements, user stories, acceptance criteria, and service definitions.
Work closely with engineering, IT operations, security, and service delivery teams to plan, build, and launch new capabilities.
Communicate roadmap, release plans, and feature updates to school partners and internal stakeholders.
Monitor key performance indicators (KPIs) related to service quality, reliability, and adoption.

Requirements

Bachelor’s degree in a related field or equivalent experience.
3+ years of product management or IT services experience, preferably in K–12, EdTech, SaaS, or service‑oriented environments.
Strong understanding of school operations, educational technology ecosystems, or IT service management.
Demonstrated ability to gather requirements, build roadmaps, and lead cross‑functional delivery.
Excellent verbal and written communication skills; ability to translate complex concepts into clear, actionable insights.
Strong organizational skills, with the ability to manage competing priorities in a fast‑paced environment.
Preferred: Experience working directly with virtual or blended schools.
Familiarity with education compliance, privacy, and security requirements (e.g., FERPA, COPPA).
Experience with service catalog development or operational process improvement.

Benefits

This position is eligible to participate in an annual incentive program
information on benefits offered is here

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementIT servicesservice catalog developmentoperational process improvementrequirements gatheringroadmap developmentuser storiesacceptance criteriaservice definitionsKPI monitoring

Soft Skills

communication skillsorganizational skillsability to manage competing prioritiescross-functional leadershipanalytical skillsstrategic thinkingcollaborationproblem-solvinguser needs translationstakeholder engagement