Pearson VUE

Advanced Specialist, Customer Success – Faculty Advisor, Business and Economics

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $68,000 - $73,000 per year

About the role

  • Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals
  • Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab
  • Consult with customers on modifying or creating content
  • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed
  • Consult with product teams to advise on products under development
  • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives
  • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation
  • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

Requirements

  • Master's degree in assigned discipline area is required
  • At least 5 years of experience at the collegiate level or comparable is required
  • Power-user experience with Pearson MyLab preferred
  • Additional business education or credentials a plus
  • Experience at technical colleges, trade schools, or career and technical education centers a plus
  • AACSB knowledge and experience a plus
  • Quality Matters knowledge and experience a plus
  • Online teaching experience preferred
  • LMS Experience preferred
  • Experience with Copilot and other Generative AI tools a plus
  • Ability to engage with international customers in different time zones a plus
  • Experience presenting at conferences, department meetings, and events
  • High Achievement: Collegiate Teaching Award(s)
Benefits
  • This position is eligible for Pearson’s annual incentive program.
  • Information on benefits can be found here.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital assessmentgrading strategiesreporting strategiescontent modificationcourse designimplementation workshopsonline teachingLMS experienceGenerative AI toolssuccess metrics
Soft Skills
consultationtraining resource creationcustomer engagementcommunicationcollaborationpresentation skillsadaptabilityproblem-solvingorganizational skillsinterpersonal skills
Certifications
Master's degreebusiness education credentialsCollegiate Teaching Award