Pearson VUE

Associate, Customer Success

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Ensure a high standard of customer service is maintained at all times.
  • Delivering high quality and accurate work, with meticulous attention to detail.
  • Liaise with peers, customers and internal teams via Microsoft Teams, phone and email.
  • Develop and maintain a professional working relationship with internal and external customers.
  • Deliver processes to meet service level agreements.
  • Effectively escalate any concerns issues to the team manager or team leader.
  • Embrace the Pearson Essential Behaviours.
  • Actively participate in team meetings and review process.
  • Conduct accurate and efficient verification checks for each application.
  • Resolve queries from external teams and customers.
  • Provide accurate and timely delivery of information.

Requirements

  • Bachelor's Degree graduate of any course.
  • Good PC/Office suite skills including intermediate skills in MS Excel.
  • Fresh Graduates or those with 1 - 2 years of Customer Service (Back Office) position
  • Demonstrate ability to multi-task
  • Able to manage own time effectively.
  • Previous experience and knowledge of working within an Awarding Body is desirable.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceverification checksdata accuracyattention to detailmulti-taskingtime managementMS ExcelPC skillsOffice suite
Soft Skills
communicationteam collaborationproblem-solvingrelationship buildingescalation management
Certifications
Bachelor's Degree