Customer Success Manager
Pearson VUE
full-time
Posted on:
Location Type: Remote
Location: Poland
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About the role
- Serve as the primary Customer Success contact for strategic enterprise customers.
- Build trusted relationships across learning, HR, and business units to ensure alignment with customer goals and priorities.
- Partner with the Delivery team to ensure a seamless onboarding experience.
- Drive adoption of Versant and Mondly platforms across global teams, ensuring high engagement and utilization.
- Guide customers in optimizing their digital assessment and learning strategies using Pearson’s ecosystem.
- Identify opportunities for program expansion, innovation, and deeper integration into customer workflows.
- Act as the customer’s advocate within Pearson, capturing feedback, surfacing challenges, and ensuring timely resolution.
- Provide strategic insights to influence product development and roadmap decisions.
- Develop and maintain Success & Growth Plans tailored to each customer’s goals.
- Monitor customer health using internal tools, proactively addressing risks and ensuring high satisfaction.
- Collaborate with Sales to support renewal and expansion efforts.
- Identify upsell opportunities by aligning Pearson’s evolving solutions with customer needs.
- Work closely with internal teams to ensure customer success is supported across all touchpoints—from technical support to executive engagement.
- Partner with the Support team to ensure customers receive timely guidance and resolution during escalations and maintain a consistent feedback loop for continuous improvement.
Requirements
- Proven experience in Customer Success, preferably supporting enterprise-level clients.
- Experience managing strategic accounts in tech, learning, or HR environments.
- Strong understanding of digital learning, assessment, workforce development, and enterprise learning ecosystems.
- Exceptional relationship-building, communication, and project management skills.
- Ability to navigate complex organizations and influence stakeholders at all levels.
- Data-driven mindset with experience using customer success platforms.
- Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successstrategic account managementdigital learningassessmentworkforce developmententerprise learning ecosystemsdata-driven mindsetproject management
Soft Skills
relationship-buildingcommunicationinfluencing stakeholdersnavigating complex organizationsautonomy