Pearson VUE

Associate, Lead Nurture Specialist

Pearson VUE

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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Salary

💰 $19 per hour

Job Level

Senior

About the role

  • Reporting to the Lead Nurture Supervisor, the Lead Nurture Specialist will support enrollment activities by contacting prospective students and families that have expressed interest in our full-time virtual schools
  • The Lead Nurture Specialist will be responsible for building strong relationships with prospective families through outbound and inbound communications
  • Strive to reach registration goals and contribute to the growth of the business
  • Use consultative approach to educate and support families interested in our online program
  • Ability to actively handle objections and counsel concerns using consultative approach
  • Strong sales approach to handle Inbound and Outbound calls professionally, accurately, consistently, and efficiently
  • Handle chat inquiries from prospective families
  • Understand different state enrollment requirements to determine student eligibility
  • Maintain high level knowledge of all program processes and qualifications
  • Create and maintain accurate prospect and customer records in SalesForce and Education Management System
  • Participate in ongoing training
  • Other duties as assigned

Requirements

  • Minimum one year sales related outbound call experience
  • Must be willing to work evenings and weekends
  • Must have a reliable internet connection
  • Prior school enrollment/registration experience a plus
  • Prior experience with Salesforce preferred
  • Bachelor’s degree preferred
  • Experience in customer service and team environment with strong consultative sales skills
  • Professional phone etiquette
  • Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
  • Proficient in Microsoft Office
  • Ability to pay close attention to detail
  • Flexibility and the ability to work in a fast-paced work environment
  • Highly organized and self-motivated
  • Exceptional interpersonal skills and proven positive attitude
  • Must be a customer-focused, team player
Benefits
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceconsultative salescustomer serviceenrollment experiencerecord keepingMicrosoft OfficeSalesforcetime managementmultitaskingattention to detail
Soft Skills
interpersonal skillscommunication skillsorganizational skillsflexibilityself-motivationprofessional phone etiquettepositive attitudeteam playerability to handle objectionsconsultative approach
Certifications
Bachelor's degree