Customer Service Operations Support Administrator
Pearson VUE
full-time
Posted on:
Location Type: Hybrid
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Junior
Tech Stack
Vue.js
About the role
- Level 2 Escalation calls
- Act as an escalation point for service-related problems
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOBs
- Follow through with incidents, reports, and projects
- Resolve customer and client queries in the Pearson VUE case management system
Requirements
- Bachelor’s degree
- 1-3 years of experience in a similar/related position
- Excellent oral and written communication skills
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Familiar and comfortable working in a busy corporate environment/shifts (24*7)
- Experience in providing application
- Familiar with MS Office
Benefits
- exceptional environment to develop your professional career
- exciting career development opportunities
- incentives
- rewards
- competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Level 2 supportcase managementcustomer information inputincident resolutionreportingproject managementapplication support
Soft skills
oral communicationwritten communicationcustomer servicetrainingmonitoringquality assurance
Certifications
Bachelor’s degree