Customer Service
Pearson VUE
full-time
Posted on:
Location Type: Hybrid
Location: Mandaluyong City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to student and parent inquiries by phone, live chat, and emails ensuring accurate and timely assistance.
- Handle queries related to qualifications, certificates, exam results, and information updates.
- Troubleshoot issues and provide clear guidance to resolve concerns effectively.
- Collaborate with internal teams when needed to address complex cases and ensure smooth resolution.
- Maintain accurate documentation of all customer interactions and actions taken.
- Demonstrate professionalism, empathy, and strong communication skills in every interaction.
- Identify opportunities for process improvements to enhance service delivery and customer satisfaction.
- Stay updated on changes to systems, processes, and qualification-related policies.
Requirements
- Background in customer service or ability to demonstrate strong support and problem-solving skills.
- Experience working in a team-oriented environment.
- Proficiency in basic MS Word and Excel.
- Excellent written and verbal communication skills.
- Ability to manage and resolve customer complaints effectively.
- Strong attention to detail and analytical thinking.
- Self-motivated and capable of working independently.
- Adaptability to changes in business priorities and customer needs.
Benefits
- Day 1 Health care Coverage with up to 2 dependents
- Competitive retirement plan – Pearson doubles your contribution.
- Volunteering days and employee wellbeing assistance.
- Annual pay increase and performance bonus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS WordExcel
Soft skills
customer serviceproblem-solvingteamworkcommunicationattention to detailanalytical thinkingself-motivatedadaptabilityempathyprofessionalism