Support Engineer

• Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution using internal processes and critical thinking skills
• Actively demonstrate the application of concepts and guidelines
• Use an internal case management system to complete tasks and find best solutions for candidates while adhering to client policies and internal procedures
• Collect essential and relevant information to highlight trends and share findings with internal stakeholders
• Follow through on commitments, prioritize tasks, and propose solutions for barriers to leadership
• Deliver first-class customer service, adapt communication style, provide clear directions, and use active listening during high-stress situations
• Research, analyze, interpret, and document candidate interactions

Technical Support Administrator

Senior Data Support Analyst

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Technical Support L1 – Access Control

Technical Support Engineer, Level 3

Developer Support Engineer