Pearson VUE

Technical Support Administrator

Pearson VUE

full-time

Posted on:

Origin:  • 🇮🇳 India

Visit company website
✨ AI Apply
Manual Apply

Job Level

Junior

Tech Stack

GoVue.js

About the role

  • Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution using internal processes and critical thinking skills
  • Actively demonstrate the application of concepts and guidelines
  • Use an internal case management system to complete tasks and find best solutions for candidates while adhering to client policies and internal procedures
  • Collect essential and relevant information to highlight trends and share findings with internal stakeholders
  • Follow through on commitments, prioritize tasks, and propose solutions for barriers to leadership
  • Deliver first-class customer service, adapt communication style, provide clear directions, and use active listening during high-stress situations
  • Research, analyze, interpret, and document candidate interactions

Requirements

  • Minimum bachelor's degree or equivalent
  • 1 years of Customer service experience
  • Should have good verbal and written communication
  • Basic technical troubleshooting experience preferred
  • Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications
  • Conflict management skills; diplomatic and sees feedback as an opportunity for growth
  • Time management skills; can quickly and effectively adapt to changes
  • Ability to deal with ambiguity and overcome objections
  • Strong attention to detail