Technical Support
Kyndryl
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Technical Support Administrator
Pearson VUE
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Junior
Tech Stack
GoVue.js
About the role
- Respond to candidate issues by analyzing the situation and performing necessary and appropriate actions to reach a resolution using internal processes and critical thinking skills
- Actively demonstrate the application of concepts and guidelines
- Use an internal case management system to complete tasks and find best solutions for candidates while adhering to client policies and internal procedures
- Collect essential and relevant information to highlight trends and share findings with internal stakeholders
- Follow through on commitments, prioritize tasks, and propose solutions for barriers to leadership
- Deliver first-class customer service, adapt communication style, provide clear directions, and use active listening during high-stress situations
- Research, analyze, interpret, and document candidate interactions
Requirements
- Minimum bachelor's degree or equivalent
- 1 years of Customer service experience
- Should have good verbal and written communication
- Basic technical troubleshooting experience preferred
- Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications
- Conflict management skills; diplomatic and sees feedback as an opportunity for growth
- Time management skills; can quickly and effectively adapt to changes
- Ability to deal with ambiguity and overcome objections
- Strong attention to detail
