Customer Service
Pearson VUE
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide operational support to clients and candidates for testing accommodations
- Handle client and candidate inquiries related to testing with approved accommodations
- Schedule exam appointments and coordinate with clients, external vendors, and test centers
- Work with service provider vendors to schedule ancillary support including readers and interpreters
- Ensure all necessary equipment, software, and exam content is prepared for test day
- Communicate exam appointment details to test centers
Requirements
- High School Diploma or equivalent experience preferred
- 2+ years in a customer service position
- Strong professional communication and time management skills as well as excellent attention to detail
- Ability to exercise discretion in handling confidential material
- Proficiency in MS Office
Benefits
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS Office
Soft skills
professional communicationtime managementattention to detaildiscretion
Certifications
High School Diploma