Shop Strategy & Operations Manager
Pearl West
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Flash
About the role
- Partner directly with the Head of TikTok Shop to set quarterly objectives, resource plans, and strategic initiatives.
- Stay ahead of TikTok Shop updates, beta programs, and new features to identify early-mover advantages.
- Build internal playbooks, SOPs, and repeatable systems for sourcing, onboarding, community, reporting, and creator management.
- Ensure tactical execution aligns with shop and brand priorities across all teams.
- Audit and optimize shop operations, including listings, logistics, messaging flows, creator onboarding, and content QC.
- Develop performance dashboards, trackers, and operational reporting in collaboration with data teams.
- Support campaign planning (Mega Sale Days, Flash Sales, GMV pushes).
- Identify bottlenecks across the system and deploy fast solutions.
- Lead cross-functional alignment between ops, paid media, community, and creators.
- Drive experimentation frameworks across creators, messaging, content formats, and GMV.
Requirements
- 3–5+ years of overall experience in e-commerce, social commerce, operations, or growth, with 1-2 years of experience in TikTok Shop strategy and operations.
- Strong understanding of TikTok Shop, affiliate ecosystems, or marketplace operations
- Proven ability to build SOPs, systems, and scalable processes
- Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
- Ability to operate cross-functionally and keep teams aligned
- Fast execution speed — comfortable making decisions with imperfect information.
Benefits
- Performance bonuses
- Equity potential
- Flexible hybrid/remote setup
- Full access to training, resources, and growth pathway
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SOPsdashboardsspreadsheetsreportinge-commercesocial commerceoperationsgrowthTikTok Shop strategymarketplace operations
Soft skills
analytical mindsetcross-functional collaborationfast executiondecision-makingteam alignment