Pearl Meyer

IT Support

• Serve as the primary point of contact for IT support requests via ticketing system, including classification, prioritization, resolution, or escalation of incidents.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365 applications, desktops, laptops, and common business software.
• Maintain accurate records of support activities and ensure timely ticket updates and closures.
• Collaborate with IT team members to identify recurring issues and suggest long-term solutions.
• Support basic administration of user accounts, permissions, and access controls.
• Assist with onboarding/offboarding procedures, including equipment setup and software provisioning.
• Escalate complex technical issues to senior IT staff or specialists as appropriate.
• Contribute to documentation efforts including knowledge base articles and standard operating procedures (SOPs).

IT Support Specialist