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About the role
Key responsibilities & impact- Design and improve Paxos’s AI workflows. Own the prompt chains, agent patterns, structured-output schemas, evals, and test cases that power customer implementations.
- Turn reimbursement complexity into testable workflow logic. Translate payer rules, document requirements, clinical evidence standards, and operational edge cases into clear AI system behavior.
- Own AI quality and reliability. Analyze failures, improve prompts and schemas, and build evals that catch issues before they reach production.
- Work directly with customers during implementation. Clarify requirements, understand edge cases, and translate what we learn into workflows and reusable Paxos capabilities.
- Document how the system works. Write workflow specs, test plans, prompt/eval documentation, and implementation notes that help the team build and improve faster.
Requirements
What you’ll need- Minimum 2+ years of work experience in any one of the following: technical implementation, AI operations, software technical writing, software engineering, technical customer success, or related work.
- AI-obsessed: you actively experiment with LLMs, and you believe AI will reshape how real-world operations work.
- Communication skills: strong English written and verbal communication.
- Extreme detail-orientation: you notice edge cases, inconsistencies, missing requirements, and quality issues that others overlook.
- Customer-facing: comfortable interacting directly with enterprise customers.
- High ownership: comfortable operating in a fast-moving startup environment where processes are still being built.
- Based near New York City or Toronto, or willing to relocate. This is an in-person / hybrid (minimum 3 days per week in the office) role with the Paxos team.
Benefits
Comp & perks- Offers Equity
- Canadian employees are hired through our employer-of-record partner as full-time employees and receive benefits through that platform, including supplemental health coverage. Specific benefits will be confirmed during the offer process.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI workflowsprompt chainsagent patternsstructured-output schemastest casesworkflow logicpayer rulesclinical evidence standardsAI qualitysoftware technical writing
Soft Skills
communication skillsdetail-orientationcustomer-facinghigh ownership