Team Manager – NeuroNav
Pear VC
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence
- Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards.
- Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported.
- Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience.
- Ensure staff are confident in tools, policies, and best practices — continuously promoting team growth through feedback, coaching, and structured learning
- Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery
- Contribute insights to inform improvements in systems, client experience, and organizational strategy
Requirements
- Bachelor’s Degree or equivalent work experience
- Experience transitioning mission-driven direct line service staff into structured workflows.
- Proven ability to drive results using measurable goals, dashboards, or KPIs
- Strong customer-service orientation and ability to de-escalate complex issues
- Excellent organization and project-management skills
- Clear and compassionate communication with a coaching mindset
- Ability to thrive in a fast-paced, remote environment using digital tools
Benefits
- Remote-first — ability to work from home
- Continuous coaching,
- Professional development opportunities
- Career growth
- Health, vision, and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick/flex days per year
- Annual company retreat
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI trackingperformance monitoringworkflow managementdata analysisproject management
Soft skills
coachingcollaborationcommunicationcustomer serviceproblem-solvingorganizationleadership
Certifications
Bachelor’s Degree