E-Commerce Customer Support, Sales Specialist

Pear Tree.

Customer support and sales specialist assisting UK ecommerce customers with orders and enquiries. Handling calls, emails, CRM records and service improvements remotely from South Africa.

Posted 8/6/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 £750 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on resolving inquiries and maintaining accurate records in CRM systems. Proficient in managing multiple priorities while delivering a high-quality customer experience in fast-paced environments.

Highest-signal resume keywords

2+ Years Customer Service ExperienceCRM System ProficiencyStrong Telephone MannerHigh Attention To DetailEcommerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Spoken And Written EnglishProactive AttitudeReliable And Positive Attitude

Tools & Technologies

CRM Systems

Industry Keywords

Customer CareContact CentreOrder FulfilmentRetailHigh Volume Customer Enquiries

About the role

Key responsibilities & impact

Handle inbound customer calls and emails
Make outbound calls to customers when required
Respond to customer enquiries quickly and professionally
Resolve order queries and customer issues
Maintain accurate customer records within the CRM
Work closely with the UK team to ensure a smooth customer experience
Help clear customer enquiries and maintain inbox SLAs
Support continuous improvements to customer service processes

Requirements

What you’ll need

2+ years' experience in customer service, customer care or contact centre environments
Excellent spoken and written English
Experience supporting UK, Australian or international customers
Strong telephone manner and confidence speaking with customers
Ability to manage multiple priorities in a fast-paced environment
High attention to detail
A proactive, reliable and positive attitude
Stable high-speed internet and a professional home office setup
Experience within ecommerce, retail or order fulfilment is highly desirable
Experience using CRM systems is highly desirable
Experience handling high volumes of customer enquiries is highly desirable
Comfortable working occasional weekends on a rotating roster is highly desirable

Benefits

Comp & perks

Competitive salary based on experience
Fully remote role
Long-term career opportunity with a growing UK business
Supportive management team
Opportunity to grow as the business expands