Mortgage Broker Support, Loan Processor

Pear Tree.

Mortgage Administration Support Specialist managing backend loan application lifecycle in a busy Australian mortgage brokerage. Ensuring data integrity and compliance in a remote role.

Posted 7/16/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱50,000 - ₱68,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Australian residential lending processes and client file management, with proficiency in CRM systems and document review. Strong organizational skills and attention to detail are essential for ensuring compliance and accuracy in loan processing and settlement support.

Highest-signal resume keywords

Australian Residential Lending ProcessesConnective MercuryApplyOnline (AOL)Microsoft ExcelAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client File ManagementDocument ReviewLoan Processing SupportApplication TrackingSettlement Support

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsTime ManagementAbility to Work Independently

Tools & Technologies

CRMGoogle WorkspaceAdobeCanva

Industry Keywords

Mortgage Broker SupportComplianceLender RequirementsValuation ReportsClient Portal

About the role

Key responsibilities & impact

Client File Management
- Create and maintain client files (opportunities and contacts) in CRM
- Enter solicitor/conveyancer details in CRM
- Approve and rename documents
- Record detailed file notes
- Update application statuses
- Ensure files are complete before progressing
Document Collection & Review
- Check documents have been received
- Review documents for completeness
- Check identification documents meet lender requirements (additional ID requirements for Scheme Loans)
- Enter Drivers Licence details in CRM
- Check information entered by clients in the Client Portal matches details on Drivers Licence (full names entered in CRM, date of birth is correct)
- Update account balances and liabilities based on the statements received
- Follow up missing documentation
- Note outstanding documents in the CRM, so that updated documents can be requested
- Review statements for undisclosed liabilities or re-occuring expenses
Loan Processing Support
- Enter client information into CRM and lender systems ,mercury and AOL.
- Prepare loan application data in CRM for broker review
- Assist with preparing loan submissions in Apply Online for broker approval and lodgement
- Upload supporting documents to the lodgement portal (AOL)
- Complete compliance in CRM based on Appointment notes
- Complete lender checklists
- Order valuations
- Upload valuation reports to CRM
- Pricing requests & escalations
Application Tracking
- Monitor application progress
- Track lender turnaround times
- Follow up outstanding lender requirements
- Monitor outstanding conditions
- Update brokers on application progress
Settlement Support
- Monitor settlement dates
- Assist with settlement bookings
- Follow up outstanding settlement documents
- Confirm required documents have been returned
- Update CRM following settlement
- Review loan offers to ensure they have been completed with no errors
General Administration
- Assist with general administrative tasks as directed.
- Monitor shared inboxes.
- Help create marketing materials through CANVA.
- Request signatures and merge documents through Adobe

Requirements

What you’ll need

- Previous experience supporting an Australian mortgage broker
- Strong understanding of Australian residential lending processes
- Excellent written and verbal English communication skills
- High attention to detail (spotting undisclosed liabilities, auditing ID documents)
- Ability to work independently and meet deadlines
- Strong organisational and time management skills
- Hands-on experience with Connective Mercury and ApplyOnline (AOL) is required
- Proficiency with Microsoft Excel, Google Workspace, Adobe, and Canva

Benefits

Comp & perks

Why Join Us? **
You will partner directly with an incredibly supportive, highly organized industry leader. This is a collaborative, stable environment where your processing expertise will have a direct impact on the business's daily success.