Warranty & Sales Support Specialist – CPAP

Pear Tree.

Warranty Sales Support Specialist focusing on warranty claims and customer exchanges. Joining e-commerce team specializing in sleep apnea and CPAP devices.

Posted 6/11/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 A$1,400 - A$1,800 per monthWebsite

About the role

Key responsibilities & impact

Take full ownership of the warranty claims process, from initial customer intake to resolution and tracking.
Accurately process 30-day customer exchanges and returns, ensuring a seamless experience for the customer while protecting company policies.
Work efficiently within our internal e-commerce systems and platforms from your remote home office.
Help us adopt and refine a brand-new CRM and ticketing workflow currently being built over the next few weeks.
Deep-dive into the sleep apnea and CPAP product category to understand technical specifications and customer pain points.
Assist with product-informed sales activities, inbound inquiries, and customer upsells once fully confident in the product niche.

Requirements

What you’ll need

2+ years of experience in specialized E-commerce Customer Support, Operations, or Technical Support. (Experience in medical, health, or wellness niches is a major plus).
Comfortable learning new tools quickly; experience with modern CRMs, helpdesks (e.g., Zendesk, Gorgias), and e-commerce platforms.
Comfortable working in a growing business environment where workflows and systems are being actively built and optimized.
Exceptional written and verbal English communication skills, with the ability to discuss technical/medical-adjacent products confidently.
Reliable high-speed internet connection, a quiet home office setup, and a dedicated workspace.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pear Tree. Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows. Warranty & Sales Support Specialist – CPAP Job not on LinkedIn 🔥 1 minute ago 🇵🇭 Philippines – Remote 💵 $1.4k - $1.8k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Take full ownership of the warranty claims process, from initial customer intake to resolution and tracking.
Accurately process 30-day customer exchanges and returns, ensuring a seamless experience for the customer while protecting company policies.
Work efficiently within our internal e-commerce systems and platforms from your remote home office.
Help us adopt and refine a brand-new CRM and ticketing workflow currently being built over the next few weeks.
Deep-dive into the sleep apnea and CPAP product category to understand technical specifications and customer pain points.
Assist with product-informed sales activities, inbound inquiries, and customer upsells once fully confident in the product niche. 🎯 Requirements
2+ years of experience in specialized E-commerce Customer Support, Operations, or Technical Support. (Experience in medical, health, or wellness niches is a major plus).
Comfortable learning new tools quickly; experience with modern CRMs, helpdesks (e.g., Zendesk, Gorgias), and e-commerce platforms.
Comfortable working in a growing business environment where workflows and systems are being actively built and optimized.
Exceptional written and verbal English communication skills, with the ability to discuss technical/medical-adjacent products confidently.
Reliable high-speed internet connection, a quiet home office setup, and a dedicated workspace. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Healthcare Support Specialist 🔥 4 hours ago Winning Assistants LLC 51 - 200 Website LinkedIn All Job Openings Healthcare Support Specialist providing patient scheduling and administrative support for healthcare clients. Engaging with providers and managing patient communications in a remote role. 🇵🇭 Philippines – Remote 💵 $5 - $6 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Specialist 🔥 9 hours ago Givebutter 11 - 50 🤝 Non-profit 💳 Fintech Website LinkedIn All Job Openings Customer Support Chat Specialist at Givebutter providing user support through chat and email for nonprofits. Responding to user inquiries with clarity and understanding in a remote work environment. 🇵🇭 Philippines – Remote 💵 ₱550 / hour 💰 $7M Seed Round on 2022-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Admin & Client Support Specialist 🔥 11 hours ago WizeTalent 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Administrative Assistant at Archer Gowland Redshaw managing admin tasks and client communications. Supporting operations with a focus on organisation and client satisfaction in a remote environment. 🇵🇭 Philippines – Remote 💵 ₱60k - ₱90k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Team Manager 🔥 12 hours ago SuperStaff 201 - 500 🤝 B2B 🛍️ eCommerce 🎯 Recruiter Website LinkedIn All Job Openings Customer Service Team Manager overseeing a team delivering repair and maintenance services for various clients. Focused on client relationship management and operational excellence in a remote setting. 🇵🇭 Philippines – Remote 💵 ₱40k - ₱60k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Experience Associate 🔥 14 hours ago RecruitGo 51 - 200 👥 HR Tech 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Level 1 CE Agent delivering empathetic technical support for users at RecruitGo. Responsibilities include handling inquiries, diagnosing software issues, and ensuring data integrity. 🇵🇭 Philippines – Remote 💵 ₱85k - ₱96k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

E-commerce Customer SupportOperationsTechnical SupportCustomer exchangesReturns processingSales activitiesProduct specificationsUpselling

Soft Skills

Communication skillsWritten communicationVerbal communicationAdaptabilityProblem-solving