E-Commerce Customer Service Representative – Beauty Products

Pear Tree.

E-Commerce Customer Service Representative for online beauty and skincare brand. Responding to customer inquiries and providing personalized expert support.

Posted 5/26/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱50,000 - ₱55,000 per monthWebsite

About the role

Key responsibilities & impact

Respond to customer enquiries promptly and professionally via Gorgias across email, chat, and other integrated channels
Provide expert product advice and personalised recommendations based on customer needs, skin type, and product knowledge
Manage order-related concerns including tracking, delays, cancellations, returns, refunds, and replacements
Coordinate with the Melbourne-based Customer Service agent and wider team to ensure consistent and aligned customer experiences
Identify and escalate recurring customer concerns, complaints, or emerging trends to the relevant team members
Maintain accurate customer interaction records within Gorgias and Shopify
Support the team during promotional periods and campaign launches with timely and high-quality responses
Stay up to date with product launches, ingredients, and brand messaging to ensure accurate and on-brand communication

Requirements

What you’ll need

At least 2 years of experience in a customer service role within the FMCG or beauty products industry
Genuine familiarity with skincare and/or beauty products, including the ability to confidently discuss ingredients, routines, and product suitability
Hands-on experience with Shopify for order management and customer lookups
Experience using Gorgias or a similar helpdesk platform (e.g., Zendesk, Freshdesk, Re:amaze)
Strong written English communication skills with a warm, on-brand tone
Ability to work independently while collaborating effectively with a remote team across time zones
Customer-first mindset with a high level of empathy, professionalism, and attention to detail
Experience supporting an Australian or international D2C beauty or skincare brand (desirable)
Familiarity with Australian consumer expectations and online shopping behaviour (desirable)
Experience working with or alongside an offshore/onshore hybrid customer service team (desirable)
Knowledge of beauty and skincare trends relevant to the Australian market (desirable)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pear Tree. Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows. E-Commerce Customer Service Representative – Beauty Products Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 ₱50k - ₱55k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛍️ E-commerce 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer enquiries promptly and professionally via Gorgias across email, chat, and other integrated channels
Provide expert product advice and personalised recommendations based on customer needs, skin type, and product knowledge
Manage order-related concerns including tracking, delays, cancellations, returns, refunds, and replacements
Coordinate with the Melbourne-based Customer Service agent and wider team to ensure consistent and aligned customer experiences
Identify and escalate recurring customer concerns, complaints, or emerging trends to the relevant team members
Maintain accurate customer interaction records within Gorgias and Shopify
Support the team during promotional periods and campaign launches with timely and high-quality responses
Stay up to date with product launches, ingredients, and brand messaging to ensure accurate and on-brand communication 🎯 Requirements
At least 2 years of experience in a customer service role within the FMCG or beauty products industry
Genuine familiarity with skincare and/or beauty products, including the ability to confidently discuss ingredients, routines, and product suitability
Hands-on experience with Shopify for order management and customer lookups
Experience using Gorgias or a similar helpdesk platform (e.g., Zendesk, Freshdesk, Re:amaze)
Strong written English communication skills with a warm, on-brand tone
Ability to work independently while collaborating effectively with a remote team across time zones
Customer-first mindset with a high level of empathy, professionalism, and attention to detail
Experience supporting an Australian or international D2C beauty or skincare brand (desirable)
Familiarity with Australian consumer expectations and online shopping behaviour (desirable)
Experience working with or alongside an offshore/onshore hybrid customer service team (desirable)
Knowledge of beauty and skincare trends relevant to the Australian market (desirable) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs eCommerce Growth Marketer 🕒 5 days ago Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings eCommerce Growth Marketer supporting growing APAC digital commerce team through data-driven insights and content optimization. Collaborating with cross-functional teams to improve product performance. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Marketing Specialist – eCommerce-focused 🕒 5 days ago Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Marketing Specialist supporting APAC digital commerce team with eCommerce and analytics expertise. Driving product performance improvements through data-driven insights and content optimization. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce E-commerce Marketer 🕒 6 days ago Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings E-commerce Marketer supporting APAC digital commerce team for Hire Digital. Managing eCommerce platforms and improving product performance through data-driven insights. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce Junior E-commerce Marketing Specialist 🕒 6 days ago Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Junior E-commerce Marketing Specialist supporting fast-growing APAC digital commerce team. Gaining hands-on experience in eCommerce, analytics, and optimization across major platforms like Amazon and Shopee. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🛍️ E-commerce eCommerce Marketing Specialist 🕒 May 19 Hire Digital 51 - 200 🎯 Recruiter ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings eCommerce Marketer supporting the growing APAC digital commerce team. Analyzing consumer insights and optimizing product performance across eCommerce platforms. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce View More Ecommerce specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer serviceorder managementproduct knowledgeskincare knowledgebeauty product knowledge

Soft Skills

written communicationempathyprofessionalismattention to detailcollaboration