Customer Support Agent – EU Market Support

Pear Tree.

Customer Service Agent providing support for EU Market. Managing customer inquiries in English and German through multiple channels in a remote work setup.

Posted 5/25/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 PLN 5,000 - PLN 8,000 per monthWebsite

About the role

Key responsibilities & impact

Provide customer support via phone, email, chat, and ticketing systems in English and German
Manage customer escalations and complex enquiries professionally and efficiently
Handle support tickets directly in a hands-on player-coach capacity
Support and coach remote customer service agents
Monitor SLAs, queue performance, and response times
Provide operational updates, reporting, and customer service insights
Work closely with internal teams to improve processes and customer satisfaction
Assist customers with product, order, warranty, and troubleshooting enquiries
Maintain accurate customer records and case documentation

Requirements

What you’ll need

Fluent in English and German (written and verbal)
French language skills are a strong advantage
Proven customer service experience, ideally within eCommerce, retail, or product-based industries
Experience handling escalations and high-volume customer interactions
Strong communication, problem-solving, and conflict-resolution skills
Ability to work independently in a fully remote environment
High attention to detail and strong organizational skills
Comfortable using customer service and eCommerce platforms such as:
Shopify
Gorgias
Zendesk
Aircall
Reliable internet connection and dedicated home office setup
Preferred Systems Experience
Shopify
Gorgias
Zendesk
Aircall

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pear Tree. Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows. Customer Support Agent – EU Market Support Job not on LinkedIn 🔥 0 minutes ago 🇵🇱 Poland – Remote 💵 zł5k - zł8k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide customer support via phone, email, chat, and ticketing systems in English and German
Manage customer escalations and complex enquiries professionally and efficiently
Handle support tickets directly in a hands-on player-coach capacity
Support and coach remote customer service agents
Monitor SLAs, queue performance, and response times
Provide operational updates, reporting, and customer service insights
Work closely with internal teams to improve processes and customer satisfaction
Assist customers with product, order, warranty, and troubleshooting enquiries
Maintain accurate customer records and case documentation 🎯 Requirements
Fluent in English and German (written and verbal)
French language skills are a strong advantage
Proven customer service experience, ideally within eCommerce, retail, or product-based industries
Experience handling escalations and high-volume customer interactions
Strong communication, problem-solving, and conflict-resolution skills
Ability to work independently in a fully remote environment
High attention to detail and strong organizational skills
Comfortable using customer service and eCommerce platforms such as:
Shopify
Gorgias
Zendesk
Aircall
Reliable internet connection and dedicated home office setup
Preferred Systems Experience
Shopify
Gorgias
Zendesk
Aircall Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Associate 🕒 3 days ago PandaDoc 501 - 1000 ☁️ SaaS 🤝 B2B ⚡ Productivity Website LinkedIn All Job Openings Customer Support Associate at PandaDoc delivering exceptional customer experiences and resolving inquiries globally. Collaborating with international teams to enhance customer support. 🇵🇱 Poland – Remote 💰 Series C on 2021-09 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support Specialist 🕒 May 13 Pazu Games 11 - 50 🎮 Gaming 📚 Education 👥 B2C Website LinkedIn All Job Openings Customer Support Specialist for Pazu Games, resolving support tickets and enhancing player satisfaction via multiple channels. Engaging with customer feedback to improve overall experience. 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Support – Dutch & English 🕒 May 12 Avedo GmbH 1001 - 5000 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings Customer Support role providing remote service in Dutch and English. Assisting customers via email and phone from Poland with a focus on satisfaction. 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇳🇱 Dutch Required 🗣️🇩🇪 German Required Customer Support Associate 🕒 May 9 Revalize 501 - 1000 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Support Associate providing superior software support to Revalize clients. Analyzing and troubleshooting technical issues while working remotely in Poland. 🇵🇱 Poland – Remote 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇩🇪 German Required German Speaking Customer Support Associate, CAD 3D 🕒 April 25 Revalize 501 - 1000 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Customer Support Associate providing exceptional software support to Revalize clients. Ideal for candidates seeking to gain professional experience in technical customer support roles. 🇵🇱 Poland – Remote 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experienceescalation handlinghigh-volume customer interactionsproblem-solvingconflict-resolutionattention to detailorganizational skills

Soft Skills

strong communicationability to work independentlycoachingmonitoring performance