Responsible for administering the Sales Support function to ensure the accurate and effective fulfilment of customer and the team's operational needs.
Quotes and revisions are prepared accurately and within SLA times.
Urgent quotes and revisions completed within timeframes requested.
All quotes and revisions completed within 24 hours of receipt of full and complete information.
All quotes and revisions completed accurately and in line with the request details.
Orders and Revisions prepared accurately and within SLA times.
Urgent orders and revisions completed within timeframes requested.
All orders and revisions completed within 48 hours of receipt of full and complete information.
All orders and revisions completed accurately and in line with the request details.
Answer the phone when Internal Account Managers and Customer Experience Coordinators are unable to.
Assist the customer to the best of your ability or pass them onto someone else who can help them.
Always maintain a positive and helpful attitude when speaking to customers.
Take messages and pass on to the appropriate person where necessary.
Log all customer contact in CRM.
Assist the sales team in ensuring information is processed correctly in CRM, e.g. updating existing requests, prioritising something as urgent etc.
Ensure to check with the sales team around any requests that are unclear.

Requirements

3 years of Sales Support experience.
Experience in Customer Service via phone and email.
Excellent attention to detail.
You should enjoy a focused role, which requires your full attention for lengthy periods of time.
This job requires you to be highly organised.
Gets stuff done – can manage multiple conflicting priorities without dropping the ball – instils confidence in others about their ability to deliver.
You should feel comfortable enforcing the rules amongst your co-workers in a polite and friendly manner.
Able to relate to all types of people openly.
Good verbal and written communication skills.
You must be highly confident in all usual administrative software (Outlook, Excel etc.), you should be a quick learner when it comes to other software and have a basic understanding of how ERP software works.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales SupportCustomer ServiceAttention to DetailOrder ProcessingQuote PreparationRevision ManagementCRM ManagementAdministrative SkillsTime ManagementPrioritization

Soft Skills

Organizational SkillsCommunication SkillsInterpersonal SkillsProblem SolvingPositive AttitudeAdaptabilityConflict ManagementTeam CollaborationCustomer AssistanceFocus