Pear Tree.

IT Support Specialist – Level 1, Level 2

Pear Tree.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱45,000 - ₱95,000 per month

Job Level

JuniorMid-Level

Tech Stack

CloudDNSTCP/IP

About the role

  • Provide daily support for client systems including desktops, servers, applications, networks, and cloud services.
  • Diagnose and resolve technical issues; escalate complex incidents when required.
  • Maintain strong customer focus by ensuring timely, accurate, and effective resolutions.
  • Perform proactive tasks such as monitoring, patching, updates, and performance optimisation.
  • Support private-cloud and hybrid-cloud infrastructure alongside the internal support team.
  • Communicate clearly with clients to understand issues, provide updates, and set expectations.
  • Deliver high-quality service that aligns with client needs and technical standards.
  • Contribute to knowledge base articles, troubleshooting guides, and internal documentation.
  • Participate in ongoing improvements to support processes and workflows.
  • Handles first-line support, basic troubleshooting, and ticket triage.
  • Manages complex incidents, root-cause diagnosis, and advanced troubleshooting.

Requirements

  • 2–4+ years of experience in IT support, service desk, or infrastructure roles.
  • Strong knowledge of:
  • - Windows/Mac desktop support
  • - Basic server administration
  • - Network fundamentals (TCP/IP, DNS, DHCP)
  • - Active Directory, Group Policy
  • - Microsoft 365 or equivalent cloud platforms
  • - Experience or interest in cloud and hybrid-cloud infrastructure (preferred).
  • Strong analytical and problem-solving skills with a “get things done” mindset.
  • Excellent verbal and written communication skills.
  • Ability to multitask in a dynamic, fast-paced environment.
  • Customer-focused approach with a desire to improve user experience.
  • Continuous learner with passion for new technologies and modern infrastructure.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows supportMac supportserver administrationnetwork fundamentalsTCP/IPDNSDHCPActive DirectoryGroup PolicyMicrosoft 365
Soft skills
analytical skillsproblem-solving skillscommunication skillsmultitaskingcustomer-focusedcontinuous learneradaptabilityattention to detailcollaborationtime management