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Customer Service Representative – Seasonal
Peaksware Holdings, LLCCustomer Service Representative ensuring efficient order processing during peak season for MakeMusic. Engage with customers via phone and online to support sales and customer success teams.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Ensure smooth and efficient order processing during peak back-to-school season.
- Engage directly with customers via telephone and online communications to quickly and accurately process and activate orders.
- Assist with essential Customer Relationship Management (CRM) data cleanup and organization.
- Expedite customer order placement and purchase activation.
- Resolve technical purchase-related inquiries and basic product activation issues.
- Identify opportunities to educate customers on additional relevant products.
- Collaborate with teams to provide exceptional service and gather customer feedback for continuous improvement.
- Submit and manage product issues and bugs to the Product and/or Engineering teams as appropriate.
Requirements
What you’ll need- Minimum of 1 year of experience in a customer-facing role, demonstrating strong problem-solving skills, in the music or music education industry.
- Familiarity with MakeMusic Cloud (formerly SmartMusic) and/or Finale is highly beneficial.
- Ability to troubleshoot and resolve technical purchase issues and basic account/activation problems via telephone and email.
- Demonstrated effectiveness in clear and concise verbal and written technical communication.
- Superior customer service and problem-solving skills.
- Ability to maintain a calm and professional demeanor during escalated situations.
- Effectively prioritize and manage multiple tasks while maintaining strong organizational skills.
- Technical proficiency with both PC and Mac platforms.
- Proven experience in a fast-paced customer service environment.
- Prior experience in an educational technology (EdTech) or SaaS company.
- Familiarity with CRM software (e.g. HubSpot) and customer support platforms (e.g. TalkDesk) is a strong plus.
- Experience in Education, especially within music education or school administration.
- A genuine passion for music and/or music education.
- Demonstrated ability to quickly learn and adapt to new software platforms and internal systems.
Benefits
Comp & perks- Peaksware is committed to fair and equitable compensation practices.
- This job operates in a professional office environment.
- All employees must comply with all safety policies, practices and procedures.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingdata cleanuptechnical troubleshootingaccount activationcustomer serviceproblem-solvingorganizational skillstechnical communicationsoftware adaptation
Soft Skills
customer engagementcalm demeanortask prioritizationcollaborationfeedback gathering