People Operations

• Define and implement a cadence of meetings with key stakeholders to proactively discuss and address concerns.
• Provide day-to-day performance management guidance such as coaching, counseling, career development, disciplinary action, etc.
• Manage and resolve employee relations issues. Conduct effective, thorough, and objective investigations as needed.
• Work closely with leadership and employees to improve work relations, build morale, and increase productivity and retention.
• Identify opportunities and help customize programs to fit the organization's needs.
• Identify training needs, both at team and individual levels, and make recommendations for resolution. Participate in the evaluation and monitoring of training programs to ensure success. Follow up to ensure training objectives are met and implemented into practice.
• Understand and provide guidance on workforce planning, succession planning, and restructures. Partner closely with the business to understand their unique strategy and needs.
• Stay abreast of current and future legal requirements. Understand how those requirements relate to and impact the day-to-day management of employees. Reduce legal risks and ensure compliance; partner with legal as needed/required.
• Facilitate voluntary and involuntary termination meetings.
• Demonstrate Peaksware values and serve as a role model for others in the organization.
• Support the following activities while leveraging Peaksware provided tools and strategies:
• Performance Management
• Compensation
• Benefits
• Rewards and Recognition
• Career path coaching and succession planning for high performers
• Diversity, Equity, and Inclusion Initiatives

Business Partner, People Operations

People Manager, HR Generalist

Associate Director, People Operations

Senior Manager, People Operations

People Operations Manager