Director, Underwriting – Client Services, P&C

PEAK6

Director overseeing underwriting and service operations at PEAK6, ensuring underwriting excellence and managing carrier relationships. Leading a team and maintaining operational performance across insurance solutions.

Posted 6/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesLead💰 $145,000 per yearWebsite

About the role

Key responsibilities & impact

Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business.
Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy.
Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards.
Directs and profitably manages all aspects of underwriting and call center operations to meet established standards.
Develops and maintains positive, professional and constructive relationships with carrier partners.
Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
Maintains ownership of operational P&L performance, including expense management, productivity optimization, revenue attainment, and margin improvement initiatives.

Requirements

What you’ll need

Bachelor’s degree preferred
Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company.
CPCU, AU, CIC and/or CPIA designations preferred.

Benefits

Comp & perks

healthcare benefits (medical, dental and vision, EAP)
competitive PTO
401k match
parental leave
HSA contribution match
paid subscription to the Calm app
generous external learning and tuition reimbursement benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

underwritingP&L managementoperational performancefinancial outcomesexpense managementproductivity optimizationrevenue attainmentmargin improvementperformance evaluationscall center operations

Soft Skills

leadershipcoachingrelationship managementstrategic thinkingcommunicationteam managementproblem-solvingfeedback deliveryperformance managementdiscipline handling

Certifications

2-20 license4-40 licenseCPCUAUCICCPIA