Peak Technologies, Inc.

Manager

• Responsible for overall performance, effectiveness, and customer experience of assigned region
• Lead a team of 10-15 Customer Service Engineers
• Coordinate third-party service resources for successful service delivery
• Drive continuous improvement and operational efficiency using data and feedback
• Manage regional service performance including customer satisfaction and SLA achievement
• Ensure adherence to company processes and safety standards in service delivery
• Frequent regional travel (up to 50%) to support operational consistency and engagements

Regional Service Manager