Tier 1 Customer Support

Peak Support

Tier 1 Customer Support representative for Scout Motors, guiding customers across multiple channels. Responsible for reservations, inquiries, and ensuring customer satisfaction.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and ownership of customer inquiries. Proficient in managing multiple tasks while maintaining accuracy in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExceptional Communication SkillsProblem-Solving AbilitiesMultitasking SkillsTyping Speed of 50 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry ResolutionAccount ManagementReservation ModificationsPayment Dispute HandlingDocumentation Skills

Soft Skills

EmpathyProfessionalismOrganizational SkillsTrust BuildingCritical Thinking

Tools & Technologies

Computer ApplicationsIn-App MessagingSocial Media CommunicationEmail CommunicationChat Support

Industry Keywords

Contact Center ExperienceHospitality ExperienceRetail ExperienceAutomotive ExperienceCustomer-Facing Experience

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging.
Assist customers with vehicle reservation questions and account updates, reservation modifications and cancellations, payment disputes and refund inquiries, product and vehicle information, and event and marketing-related inquiries.
Research, resolve, and document customer issues accurately and thoroughly.
Take ownership of customer questions from first contact through resolution whenever possible.
Identify and escalate complex or sensitive cases requiring additional investigation.
Deliver a high-touch customer experience that is authentic, professional, and customer-focused.
Build trust through clear, honest, and straightforward communication.
Reduce customer effort by proactively anticipating needs and recommending next steps.
Demonstrate empathy and professionalism during challenging customer interactions.
Maintain detailed case notes and customer records.

Requirements

What you’ll need

2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience.
Exceptional verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Demonstrated ability to take ownership of issues and drive resolution.
Strong multitasking and organizational skills.
Ability to work in a fast-paced environment while maintaining accuracy.
Proficiency using multiple computer applications simultaneously.
Minimum typing speed of 50 WPM with strong accuracy.
High school diploma or equivalent.

Benefits

Comp & perks

Dedicated workspace with reliable high-speed internet connectivity
Flexible working hours
Professional development opportunities
Remote work options