Client Success Manager

Peak Support

Client Success Manager maintaining client relationships for Peak Support LLC. Leading teams and ensuring process improvement in a fully remote environment based in the Philippines.

Posted 6/12/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Establish and maintain a governance model for multiple client accounts within the assigned portfolio.
Lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company and client goals.
Oversee staffing, production and process improvement efforts, and program financials to ensure key objectives are met.
Ensure Peak Support’s policies, and procedures, as well as the clients, are followed.
Work alongside multiple individuals in preparing weekly, monthly, and quarterly business reviews and presenting the data to the client.
Conduct business reviews with Clients and Peak Support Executives (Weekly, Monthly, Quarterly) to evaluate historical trends and ensures that action plans are integrated into the process improvement initiatives.
Evaluate the performance of each client and partners with support members and the Cabinet (WFM Training, Quality Assurance, and Business Analytics) to implement glidepaths or cure plans for any underperforming metric or task.
Create strategic plans for process improvements, headcount planning, and other account-specific requirements.
Partner with the Client Success Executive to identify opportunities for new business with existing clients and account growth.
Remain engaged with the IT and Technology team to ensure that all tools are running efficiently (internal and client-side) and that security and compliance measures are being followed.
Help in promoting team engagement through planning, coordinating, communicating, and participating in engagement, rewards and recognition activities.
Responsible for the performance, growth, and development of all direct reports (Team Leads, Training, and Quality and other roles required to promote overall account performance).

Requirements

What you’ll need

Demonstrate excellent active listening and communication skills.
Are able to function in a high-pressure environment.
Provide timely solutions to clients’ problems.
Show initiative and drive when dealing with client requests.
Are flexible and adaptable to changing client needs.
Possess strong verbal, written and presentation skills.
Are self-starters, able to facilitate strategic discussions to move the account forward.
Possess excellent judgment/problem-solving skills.

Benefits

Comp & perks

Health insurance
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

active listeningcommunicationproblem-solvinginitiativeflexibilityadaptabilityverbal skillswritten skillspresentation skillsjudgment