Client Success Manager

Peak Support

Client Success Manager at Peak Support managing client relationships and fostering engagement. Focus on process improvements and client satisfaction in a fully remote setting.

Posted 6/12/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain current clients and grow customer base
Keep accurate correspondence records and update client details
Provide process improvement recommendations
Establish and maintain a governance model for client accounts
Oversee staffing, production, and process improvement efforts
Conduct business reviews and present data to clients
Evaluate client performance and implement plans for improvement
Partner with Client Success Executive for account growth

Requirements

What you’ll need

Excellent active listening and communication skills
Ability to function in a high-pressure environment
Timely solutions to clients’ problems
Initiative and drive when dealing with client requests
Flexibility and adaptability to changing client needs
Strong verbal, written and presentation skills
Self-starters, able to facilitate strategic discussions
Excellent judgment/problem-solving skills

Benefits

Comp & perks

Exceptional service to clients
Positive, encouraging and performance-driven culture
Convenient work-from-home arrangements
Opportunities for growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

active listeningcommunication skillsproblem-solvinginitiativeflexibilityadaptabilityverbal skillswritten skillspresentation skillsjudgment